Home / FAQ

FAQ

Rent ’n Connect partners with the leading mobile telecom operators in Europe to provide you the fastest and most secure connection available. While there will always be great coverage in populated cities and towns, if you are traveling to uninhabited areas we recommend you to contact us by sending mail to germany@rentnconnect.com so that we can verify the coverage.

In the exceptional situation that there is no coverage at your travel destinations, you can cancel your Rent ‘n Connect rental.

The device will work both in Germany and EU countries.

Your package will be shipped to your hotel or address with DHL. The package shall be delivered to the selected point of pick-up prior to your arrival, however please check below for delivery times supported.

For Berlin: 
Rent ’n Connect can deliver your package same day if you place your order before 12.00 pm, and next day if you place your order after 12.00. If your delivery request is last minute, and need to be delivered on Sunday, please contact us by sending mail to germany@rentnconnect.com for availability.

For All other locations (: 
Rent ’n Connect will ship your device same day if you place your order before 12.00 pm, and latest next day if you place your order after 12.00 during the weekdays. Your device will be delivered to your location of pick-up in upto 2 business days. Please contact us by sending mail to germany@rentnconnect.com if the date of arrival is shorter than 3 business days, and we can provide information on when it could be delivered.


If your start date is on a weekend (Saturday or Sunday) and there is less than 3 business days for the start of your rental, please contact us. We will provide information on when the device could be delivered, and we will also if it is possible to deliver on the weekend, the extra charges applicable.

We can ship to any location in the European Union, the total shipping fee for delivering and return the device in Germany and EU will be fixed of € 19.99. If you have questions about the delivery or return options please contact us via the live chat or by sending mail to germany@rentnconnect.com for arrangements and pricing.

Return cost for returning your device and accessories is covered by us in Germany. Please follow the instructions below to return your package and if you have any questions or face any issues please contact us by sending mail to germany@rentnconnect.com for support.

Return Instructions

You can return your device in the provided return shipping box from any DHL location in Germany.

Or you can return the device at your Hotel reception.

Please follow the below steps to return your package.

Place all devices and accessories in the Rent 'n Connect box. Place this box in the shipping box that you have received the package in.

Stick the “Return DHL Label” on the shipping box.

Please make sure to keep shipping receipt that will be printed at the DHL location in case needed for tracking the package.

At DHL Office or PaketShop

Give the return package to the officer.

At PackStation or PaketBox

Scan your return label at the barcode scanner, the return box will open and place your package in the return box.

DHL Locations:

  1. DHL Offices or DHL PaketShops
  2. DHL PackStation or PaketBox
  3. Airport service centers with DHL Shipping Support (Berlin Tegel, Schönefeld, Frankfurt Airport, Munich Airport....etc)
    •To find the option/nearest location please visit

https://www.dhl.de/en/privatkunden/pakete-versenden/pakete-abgeben.html

If you have any trouble finding a DHL Location or questions about how to return, please e-mail to support@rentnconnect.com or WhatsApp to +90 850 885 15 96

Please contact us by sending mail to germany@rentnconnect.com if you want to make any changes regarding your reservation.

It is always possible for you to extend your rental. To do so, you can always contact us 

You can cancel your reservation without any penalties 1 day before your reservation’s starting date. Otherwise, we will charge you for the delivery cost and refund you the rest of the amount.

Please check the Products page for the up-to-date products / services and the pricing. The total shipping fee for delivering and return the device in Germany and EU will be fixed of € 19.99.

Rent ’n Connect accepts Visa, Mastercard and American Express payment options. Please click here to make your reservation for Unlimited Mobile Hotspot in Germany.

You can enter the discount code in the Apply Promo / Voucher field in the booking form, and the discount shall be applied immediately.

You will be billed immediately upon your reservation.

19% VAT shall be added to the rental fee.

Hotel

We will deliver your device to hotel reception before your arrival. (Available in all cities). If your hotel reservation name is different than the device rental name, please mention the hotel booking name in the notes of your order.

*If your place of stay is not an hotel, please provide full address including the house / flat owner name, and flat number to avoid delivery issues.

-

-

Your return label prepared with separate Plastic Bag for your return shipment is enclosed with your package. Prior to your return, place all devices and accessories in the white box, then place this box in the shipping box that you have received the package in and put them all in the plastic bag with Return Label on it.